Refund policy

Sammi Renae Merchandise, we want every customer to feel happy and confident with their purchase. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and help with a replacement, store credit, or refund where applicable.

To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. Products must also be returned in their original packaging. Items such as car air fresheners, calendars, posters, and decor must not show signs of use, damage, or alteration.

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a damaged product. Shipping fees are non-refundable.

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within a reasonable processing time.

Sale items, limited drops, and final-sale products may not be eligible for return or refund. Please check your order carefully before completing your purchase.

For any return or refund questions, please contact us through our website contact page.